Customer Care Support

Human-centered support that builds lasting relationships.

Key Benefits

Scalable, 24/7 Assistance

Our support solutions grow with your business — from one product line to a global audience, we ensure your customers are always heard, day or night.

Personalized Customer Experience

We go beyond scripts. Every interaction is tailored to reflect your brand voice and values, creating trust and long-term loyalty.

Our Customer Care Services

We help businesses transform support into a competitive advantage — faster resolutions, happier users, and a consistent brand experience across every channel.

Live Chat & Email Support

Real-time or asynchronous communication through chat and email — handled by trained agents focused on accuracy, empathy, and speed.

Technical Support (Tier 1 & Tier 2)

From basic troubleshooting to deeper product issues, our agents resolve customer problems efficiently while ensuring satisfaction.

Helpdesk & Ticketing Solutions

We set up, manage, and optimize helpdesk systems to streamline support workflows and reduce response times.

Multichannel Support Integration

Seamless service across platforms like WhatsApp, Messenger, and phone — all managed centrally for consistency and efficiency.

Customer Onboarding & Retention Support

We assist new users with setup, walkthroughs, and feature adoption — while proactively engaging to prevent churn.

Customer Feedback & Satisfaction Analysis

We gather and analyze feedback from every interaction, offering data-driven insights to improve both support quality and your product.

How it works

Step One

Align on Goals

We understand your business, brand tone, and support needs to build the right strategy.

Step Two

Key Screens

We then design the most essential screens of your product. This helps you visualize the user interface early on and provide feedback before we proceed further.

Step Three

All Screens

Once the key screens are approved, we extend the visual language to the rest of the product. The final result is a complete UX/UI design package, ready for implementation.

Step Two

Build Your Team

We deploy skilled, trained agents and set up the tools, workflows, and KPIs you need.

Step Three

Launch & Optimize

Your support goes live — and we continuously refine based on real-time data and feedback.

Detailed deliverables

Brand Brief

In some cases, there is not a Brand Rationale or a strong branding in place when we start, so in this case, we go through the brand brief to try to understand the brand values that should be reflected in the UI and aesthetics of the product.

Key BPMN

Optional BPMN (Business Process Model & Notation) is a flow chart method that models the steps of a planned business process from end to end. This is usually needed at this stage when we have complex workflows. We design the key flows to be sure that we’re not missing any important detail in the main flows, and that we’re in sync with the client’s vision.

Information Architecture

During the wireframing phase, we focus on a low-fidelity design, the minimum graphic representation of the product with just the most essential elements and the content. This way, it is easy to iterate until the optimal structure is reached without losing time with details.

UI Mockups

Our mockup phase starts right after the UX and the brand are defined. The output is a high-fidelity design already reflecting the aesthetics approach, from the product’s color schemes, visual style and typography.

Clickable Prototype

The clickable prototype is a non-functional prototype meant to simulate users’ interaction. The experience of using the clickable prototype is very much like the final product itself, this is the adequate phase to test the information architecture and UX.

Why us?

Top Talent

We handpick the brightest tech experts to deliver solid, scalable solutions. For every developer we bring on board, we review at least 100 candidates. Our team stays with us long-term, gaining deep knowledge of our processes and your projects.

Proven Track Record

We’ve built a history of delivering successful products that meet business goals and user needs.

Business Mindset

We think beyond code, focusing on how technology can drive your business forward.

User-Centric Approach

Designing with your users in mind is at the heart of everything we do.

Lean Product Development

We keep things efficient and flexible, avoiding waste while maximizing impact.

Cross-Industry Experience

Our team has worked across multiple industries, bringing diverse insights to your project.

Dedicated In-House Team

You’ll work directly with our committed in-house specialists,no outsourcing, no surprise

I started Eloma after seeing too many good businesses stuck with slow, outdated websites. We build fast, clean, and custom sites that actually help you grow. No templates. No fluff. Just real results that move your business forward.

RJ – Eloma, Founder

Tools we use

Trello

For managing simple tasks, workflows, and daily to-dos with ease.

Miro

For visual brainstorming, wireframing, and collaborative planning.

Google Drive

For secure document storage, sharing, and real-time collaboration.

Jira Software

For managing development sprints, tracking issues, and ensuring project delivery.

Slack

For fast, organized team communication and updates.